Complaint and return policy

Complaint procedure

In case of a failure or faulty operation of the purchased product, please contact the Unipi technical support department first (phone: +420 533 433 392, e-mail: support@unipi.technology). Upon consulting with technicians and confirming your complaint claim please send the product along with printed and signed Complaint procedure protocol to the following address

Unipi technology, (Faster CZ s.r.o. building), Jarní 44g Brno 614 000, Czech Republic

Note: All returning goods must be packed accordingly to prevent their damage during transit! 

We will keep you informed about the progress of your complaint. 

Return procedure

All goods purchased on the Unipi.technology e-shop can be returned within 30 days following the purchase; after this period the refund or exchange of good is no longer possible. For us to accept the goods back, several conditions must be met:

  • the goods must be unused and in the original state
  • the goods must be in the original packaging
  • receipt or proof of payment must be provided

All expenses related to shipping the goods back are paid by the customer including cases where the nature of goods prevents their shipment via standard post service. 

The following types of goods cannot be returned:

  • gift vouchers
  • downloaded software
  • custom products

Refund procedure

Upon accepting the returned goods we will send you an e-mail confirmation of accepting the goods. Upon examination by our technicians, we will contact you regarding the confirmation of whether or not are your goods eligible for a refund. If the refund is approved, the corresponding sum will be reimbursed via bank transfer to your bank account

For the refund you need to provide the following information:

  • bank account number
  • account owner's name
  • IBAN/SWIFT 
  • bank name

The customer is responsible for covering expenses related to the shipping of the returned goods. If the refund is approved the shipping cost will be deducted from the refunded sum.

Refund delays

If the refund is overdue, please check your bank account to confirm the money was not received. We also recommend contacting your card provider and your bank in case the payment was delayed for administrative reasons. In case you did all of the above without success, please get in touch with us at info@unipi.technology.

Loss of warranty

Warranty for Unipi products is rendered void if:

  • the product's protective cover is damaged
  • the damage of the product was caused by improper handling in violation of technical and safety information provided on the product's datasheet or instruction leaflet
  • the product was subjected to rough handling resulting in loss of functionality or reduced performance 
  • the product was modified in any way or used in non-standard applications

Replacement of goods

The goods can be replaced if damaged or nonfunctional. If you wish to have the product replaced by the same type, please contact us on info@unipi.technology and send the faulty or nonfunctional product to the following address: Faster CZ s.r.o. , Jarní 44g, 61400 Brno, Czech Republic.

Odeslání vyměněného zboží

The customer is responsible for covering expenses related to the shipping of the returned goods. If the refund is approved the shipping cost will be deducted from the refunded sum. 

Depending on your location the delivery time may vary. If the value of the goods exceeds €70, please consider using a courier service offering tracking services or shipment insurance. 

If you wish to withdraw from the purchase contract, please include a printed and signed Contract withdrawal notice form in the package.