1. Unpaid services
Unipi technology's unpaid service corresponds mainly to operational inquiries within customer service.
1.1. Overview of unpaid services
- operational query on Unipi technology hardware/software for which we do not provide documentation within the Unipi technology Knowledge Base
- service request in case of unexpected functionality/malfunction of the Unipi technology products
- warranty service
2. Standard services - technical support
Unipi technology's standard service corresponds to extensive inquiries, training, or individual software solutions.
2.1. Overview of standard services - technical support
- creation of an individual software solution
- revision (or assistance with repair and finalization) of the customer software solution within the Mervis platform
- services otherwise fully available within the Unipi technology Knowledge Base
- training
3. Consulting
Unipi technology offers professional consulting in the areas of Automation, Instrumentation and control engineering, Remote Access, IT Technologies administration, and Security. Thanks to our experience with dozens of successful projects and over the years of proven know-how, we will help you implement your project exactly according to your ideas.
The price of the consulting always depends on the indicative price offer (see below).
4. Development
Development means the individual design of a hardware and/or software solution or your graphic design of a controller that is not otherwise listed in the Unipi technology product list. More information is in the OEM solutions section.
The price is always based on the indicative price offer (see below).
4.1. Benefits
- design of a complete hardware solution directly for you
- low development price
- speed of development
- starting even with small production batches
- possibility of your own design
- individual and professional approach
- possibility to flash your OS image to the PLC during production
5. Post-warranty service
Service of control units after their warranty period has expired (or after a breach of warranty). The price includes disassembly, testing and possible repair or replacement of the defective component. The price is based on the value of the part being replaced. Further information regarding service conditions can be found here.
6. Price list of services
| Type of service |
Price (EUR) excl. VAT |
Price (USD) excl. VAT |
| Unpaid services |
0 EUR/h |
0 USD/h |
| Standard services - technical support |
*40 EUR/h |
*40 USD/h |
| Consulting |
*62 EUR/h |
*62 USD/h |
| Development |
*78 EUR/h |
*78 USD/h |
| Post-warranty service |
Range 40 EUR – 80 EUR |
Range 50 USD – 100 USD |
The smallest billable time unit is 30 minutes.
*The stated amount applies if the activity can be performed within 8 working hours (1 M/D). If the required service takes longer, its price is based on the indicative price offer.
6.1. Indicative price offer
This is the maximum possible price of the order, which we estimate individually for the project. The indicative price offer includes the expected time needed to complete the order. If it happens, that the time needed to complete the order is longer than expected, you do not pay anything extra.
6.1.1. Benefits
- you know the maximum price of the order
- if the order exceeds the estimated time required to complete it, you do not pay anything extra
- if the order does not reach the estimated time needed for completion, you only pay the actual time needed to prepare it
- you never pay more than the indicative price offer