Returns and refunds


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer is responsible for covering all expenses related to the goods return including cases where the goods cannot be returned by a standard method due to the nature of the goods. 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

Also, only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the money will be sent to you (via a direct bank transfer only) within a certain amount of days.

Loss of Warranty

NO WARRANTY applies to our products which have been used in the manner they were not designed for, which has been modified, whose integrity has been breached or were treated in the manner resulting in its malfunction! It applies namely to:

  • breaching the protective cover or case which is a part of the product
  • not using the device accordingly to the parameters stated in the product manual or datasheet
  • harsh manipulation with the product resulting in its malfunction

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to Faster CZ, Jarní 44g, 61400, Brno, Czech Republic.


To return your product, you should mail your product to Faster CZ, Jarní 44g, 61400, Brno, Czech Republic. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over 70 €, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.