Terms of Service


I.1. Terms and Conditions. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”) by: 

Unipi Technology s.r.o. 
ID No.: 09872248, TIN: CZ09872248 
with its registered office at Okružní 834/29a, Lesná, 638 00 Brno 
registered at the Regional Court in Brno, Section C, Insert 131615 
e-mail: info@unipi.technology 
telephone No.: +420 533 533 392 
web: www.unipi.technology 
(hereinafter referred to as the “Seller”). 

I.2. Online store. These Terms and Conditions govern the mutual rights and obligations of the Seller and the Buyer arising from the purchase contract entered into through a web interface available on https://www.unipi.technology (hereinafter referred to as the “Online Store”).  

I.3. Buyer. In view of the applicable legislation, a distinction is made between a buyer who is a consumer (hereinafter also referred to as the “Buyer – Consumer”), i.e. a person who is not concluding and performing a contract in the course of their trade or other business activity, and a buyer who is not a consumer (hereinafter also referred to as the “Buyer – Entrepreneur”), i.e. a person who is purchasing goods for the purpose of conducting their business. If the Buyer provides his identification number in the order, he acknowledges that the rules set out in These Terms and Conditions for the Buyer – Entrepreneur (the Buyer – Consumer and the Buyer – Entrepreneur collectively referred to as the “Buyer”) will apply.   

I.4. Parties. The parties are the Seller and the Buyer. 

I.5. Agreement to the Terms and Conditions. By submitting an order in the Online Store, the Buyer confirms he has read and agreed to these Terms and Conditions without reservation, in the version valid and effective when an order is placed.  

I.6. Further arrangements between the Buyer and Seller. The Parties may agree in writing on other conditions. Such agreement of the Parties will then prevail over these Terms and Conditions. 

I.7. Language. These Terms and Conditions are in Czech and English. In the event of a conflict between the different language versions, the Czech version of the Terms and Conditions will prevail. 


II.1. Displayed information. Information on the goods, including the prices of individual goods and their main features are listed in the catalogue of the Online Store. The prices of goods are inclusive of value added tax but exclusive of shipping and return costs. The prices of the goods remain valid for as long as they are displayed in the Online Store. This provision is without prejudice to a purchase contract negotiated on individually agreed terms. 

II.2. Presentation of goods. All presentation of goods in the catalogue of the Online Store is informative. The Seller is not obliged to conclude a purchase contract. Section 1732(2) of the Civil Code will not apply. The Buyer understands that any pictures of the products offered are for illustrative purposes only. 

II.3. Delivery costs. Information on packaging and shipping costs is also displayed in the Online Store. 

II.4. Discounts. Any discounts on the purchase price of the goods cannot be combined unless otherwise agreed between the Seller and the Buyer. 


III.1. Buyer´s consent to use remote means of communication. The Buyer agrees that purchase contracts will be concluded by remote means of communication. Costs incurred by the Buyer when using remote means of communication for concluding purchase contracts (internet connection costs, telephone call costs) will be borne by the Buyer. No extra costs will be incurred by the Buyer when using remote means of communication. 

III.2. Order. The Buyer places an order for goods: 
via his customer account if he has previously registered with the Online Store; 
by filling in the order form without registration. 

III.3. Order form. To order goods, the Buyer must “add” goods to the electronic shopping cart in the Online Store. The order form contains certain information about the goods ordered, including without limitation the total price of the goods, including all taxes, fees and other similar charges, the purchase price payment method, information about the required shipping method and shipping costs. 

III.4. Order summary. The Buyer can check and change the order before placing it. The Buyer sends the order to the Seller by clicking the “Send Order (Order with obligation to pay)” button. The information provided in the order is considered correct by the Seller. The order is valid if the order form contains all mandatory information and the Buyer has confirmed he has read these Terms and Conditions. 

III.5. Receipt of order. The Seller will send the Buyer a confirmation of receipt of the order to the e-mail address provided by the Buyer in the order immediately upon receipt thereof and issue an advance invoice for the goods. These Terms and Conditions are always included in the confirmation email.   

III.6. Request for additional confirmation. The Seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, etc.), to request from the Buyer additional confirmation of the order (for example, in writing or by telephone). 

III.7. Purchase contract. The purchase contract is concluded by Seller´s confirmation of the order sent to the Buyer´s e-mail address. 

III.8. Amended order. If any of the requirements specified in the order cannot be fulfilled, the Seller will send the Buyer a draft amended order to his e-mail address. The draft amended order will be considered as a new draft purchase contract which will be concluded if the Buyer accepts the draft amended order and informs the Seller of this at the e-mail address from which he received the draft amended order, within a specified period of time, otherwise within 3 days of its delivery. 

III.9. Right to cancel order. The Seller is not obliged to deliver goods to the Buyer if there is an obvious technical error and an incorrect price of the goods is displayed in the Online Store or during the ordering process even if the Buyer received an automatic confirmation of receipt of the order in accordance with these Terms and Conditions. The Seller will inform the Buyer of the error without undue delay and send the Buyer a draft amended order to the Buyer´s e-mail address. The draft amended order will be deemed to be a new draft purchase contract which will be concluded if the Buyer accepts it and informs the Seller of this at its e-mail address. 

III.10. Redesign. The Buyer can request redesign of the goods be sending an inquiry to the Seller at the e-mail address info@unipi.technology. The Seller will then prepare an offer which will be considered a draft purchase contract.  In such a case, the purchase contract is concluded upon Buyer´s confirmation of acceptance sent to the Seller´s e-mail address. 

III.11. License. If the goods include software, the Buyer is informed about the relevant licenses in the product datasheet available in the “Files” section of the goods in the Online Store. The Seller declares it has all the necessary authorizations for the software, i.e. it is either the exclusive executor of the proprietary copyright in the software, or it has the rights and consents to dispose of the software, or it is software whose licenses allow the Seller to use the software without defined consent. The Seller hereby grants to the Buyer a non-exclusive perpetual license (or sub-license) to use the software with goods of which it is a part, with the right to grant a sub-license to a third party. The license fee is already included in the purchase price and the Seller will not require any further compensation from the Buyer in this respect. For the avoidance of doubt, the parties acknowledge that (i) the Seller will be entitled to further use the software without any restrictions whatsoever, both for its own use and for the use of any third party; (ii) the Seller will in no way be obliged to provide, make available or publish any source code for any software. The Buyer represents that he will take all necessary precautions to prevent unauthorized use, distribution or copying of any portion of the Software.  


IV.1. Customer account. Following registration in the Online Store, the Buyer can access his customer account and order goods. The Buyer can also order goods without registration. 

IV.2. Registration. When registering for a customer account and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information provided in the user account if any change occurs. The information provided by the Buyer in the customer account and in product orders will be deemed correct by the Seller. 

IV.3. Access. Access to the customer account is secured with a password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller is not responsible for any misuse of the customer account by third parties. 

IV.4. Third parties. The Buyer is not entitled to allow third parties to use the customer account. 

IV.5. Cancellation of customer account. The Seller may cancel the customer account, including without limitation if the Buyer no longer uses the customer account or if the Buyer violates his obligations under the purchase contract and these Terms and Conditions. Assessing whether there has been a breach of these Terms and Conditions is purely at the Seller´s discretion. The Buyer will be informed if his customer account has been cancelled.  

IV.6. Availability. The Buyer understands that the customer account may not be available continuously, including without limitation during necessary maintenance of the Seller's or third-party's hardware and software. 

IV.7. Prices offered to Buyers with customer account. Some Buyers with a customer account may have individually negotiated prices. These prices are valid only for these customers. No other customers will be allowed to demand such prices unless otherwise agreed with the Seller. These prices are non-public. 


V.1. Payment method. The Buyer can pay the price of the goods and any shipping costs under the purchase contract in the following ways:

a. by wire transfer to the Seller´s bank account: 

CZK payments: 
account number: 315363308/0300 
IBAN: CZ15 0300 0000 0003 1536 3308 
kept with Československá obchodní banka, a. s. 
EUR payments: 
account number: 315363949/0300 
IBAN: CZ71 0300 0000 0003 1536 3949 
kept with Československá obchodní banka, a. s. 
USD payments: 
account number: 315364079/0300 
IBAN: CZ53 0300 0000 0003 1536 4079 
kept with Československá obchodní banka, a. s. 

b. in cashless form by a payment card, 

CZK payment limit: CZK 250,000 
EUR payment limit: EUR 10,000 
USD payment limit: USD 10,000 

c. via PayPal, 
d. payment on delivery. This method is available only for orders up to a total value of CZK 50,000 and can only be used if delivery by DPD is arranged. Fee for payment on delivery is charged according to the current price list of the carrier. Payment on delivery is only available in the Czech Republic.

V.2. Shipping. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods in the amount specified in the order form. These costs are set out in the “Shipping” section of the Online Store. Unless expressly stated otherwise below, the purchase price will also include the costs associated with the delivery of the goods.

V.3. Payment gateways. When paying through a payment gateway, the Buyer follows the instructions of the relevant electronic payment provider.

V.4. Obligation to pay purchase price. The Buyer´s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller´s bank account.

V.5. Delivery time. Goods in stock will usually be sent to the customer within 10 days of payment of the advance invoice or from placing an order if the customer pays on delivery or within a certain due date. If goods are not in stock, the Buyer will be informed of the expected date of dispatch after the order has been placed. If the delivery time is not notified to the Buyer, the goods will be delivered to a Buyer – Consumer within 30 days at the latest. If the Seller is in default of delivery, the Buyer – Consumer may withdraw from the contract if the Seller fails to fulfil its obligation even within an additional reasonable period of time granted by the Buyer – Consumer. The Seller will return to the Buyer – Consumer without undue delay after withdrawal from the contract all sums paid by the Buyer – Consumer under the Contract.

V.6. Place of delivery. Goods are delivered: 

a. to the address specified by the Buyer in the order; 
b. upon personal pick-up at the Seller´s premises.  The Seller will notify the Buyer by e-mail or telephone that goods are ready for personal pick-up. 

The Buyer selects delivery method in the order form. 

V.7. Delivery costs. The costs of delivery of the goods depend on the method of shipping and receipt and are displayed in the Buyer´s order and in the Seller´s order confirmation. If the Buyer has a special request for delivery and such method of delivery is agreed, the Buyer bears the risk and any associated additional costs.

V.8. Repeated delivery. If the Seller is obliged under the purchase contract to deliver the goods to a place specified by the Buyer in the order, the latter is obliged to accept the goods upon delivery. If, due to the Buyer, multiple attempts at delivery of goods are made or a different method of delivery is required than as specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery. 

V.9. Checking parcel condition. The Buyer is obliged to check the integrity of the packaging of the goods upon receipt of the parcel from the carrier and if any defects are found, immediately notify the carrier. The Buyer must refuse to accept the parcel if he finds any damage to the packaging, especially if the damaged packaging indicates possible damage to the goods or unauthorized tempering with the parcel.

V.10. Invoice. The Seller will issue a tax document – invoice to the Buyer. The tax document is sent to the Buyer´s e-mail address.

V.11. Ownership of goods, transfer of risk. The Buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery. Liability for accidental destruction, damage or loss of the goods will pass to the Buyer upon their receipt from the Seller in case of personal pick-up, from the carrier if the goods are delivered to the Buyer´s address stated in the order, or when the Buyer was obliged to take over the goods but failed to do so in violation of the purchase contract.

V.12. Advance payments. The Seller is entitled to issue an advance invoice. The Seller will send the Buyer an advance invoice together with confirmation of order acceptance, unless the Buyer has opted for payment on delivery.

V.13. Identification of goods. The goods supplied will be identified in accordance with the marking of the manufacturer or supplier. The goods may be delivered to the Buyer under a different name than as stated in the Online Store (e.g. due to a change of name by the manufacturer), provided that the quality, description and features of the goods correspond to the offer stated in the Online Store.


VI.1. Right to withdraw from a contract by a Buyer – Consumer. Buyers – Consumers may withdraw from the purchase contract without giving any reason in the time limit set in the below paragraph of this Article of the Terms and Conditions.

VI.2. Time limit. The time limit for withdrawal from the purchase contract is 14 days from the date on which the Buyer – Consumer or a third person designated by him other than the carrier takes delivery of the goods, or (a) the last item of goods, if the Buyer – Consumer orders several items of goods that are delivered separately within one order, (b) the last item or part of a delivery of goods consisting of several items or parts, or (c) the first delivery of goods, if the contract provides for regular delivery of goods over an agreed period of time.

VI.3. When it is not possible to withdraw. Buyers – Consumers may not withdraw from a contract in certain cases, including without limitation from a contract for the supply of goods or services, the price of which depends on the fluctuations of the financial market which are beyond the Seller´s control and which may occur during the withdrawal time limit; for supply of goods which have been manufactured according to the Buyer – Consumer´s requirements or adapted to his personal needs; for supply of a sound or visual recording or a computer program in sealed packaging if the Buyer – Consumer has breached that packaging; for supply of digital content not delivered on a tangible medium after the performance has begun; in the case of performance for consideration, if such performance has begun with the prior express consent of the Buyer – Consumer before the expiry of the withdrawal time limit, and the Buyer – Consumer has been informed that the right to withdraw from the contract is thereby extinguished, and in other cases referred to in Section 1837 of the Civil Code.

VI.4. Contract withdrawal form. To withdraw from the purchase contract, the Buyer – Consumer must fill in the withdrawal form available on the Seller´s website. The Buyer – Consumer must send the withdrawal form to the e-mail address info@unipi.technology or in paper form to Okružní 834/29a, Lesná, 638 00 Brno. The Seller will confirm the receipt of the form to the Buyer – Consumer without delay.

VI.5. Returns. The Buyer – Consumer, who has withdrawn from the contract, is obliged to return the goods to the Seller within 14 days of withdrawal from the contract to the address Unipi Technology s.r.o., Service Department, Okružní 834/29A, Brno 638 00, Czech Republic, where the Seller will assess the condition of the returned goods without undue delay. For a full refund, the goods sent back to the Seller must be intact, undamaged, complete (including accessories and all accompanying documents). The goods must be unused and in the condition in which they were purchased and must be in their original packaging. If the goods are returned incomplete, damaged or visibly worn, the Seller may claim compensation from the Buyer – Consumer for the damage incurred. Without limiting the generality of the foregoing, the Buyer – Consumer is obliged to compensate the costs related to the restoration of the goods to their original condition and damage. These costs and damage will be deducted from the purchase price refunded to the Buyer – Consumer by the Seller. The Buyer – Consumer will bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by standard post due to their nature.

VI.6. Refunds. If the Buyer – Consumer withdraws from the contract, the Seller will return to the Buyer all funds, including shipping costs, received from the Buyer – Consumer, without delay (within 14 days at the latest) from the date on which the Seller was informed of the Buyer – Consumer´s decision to withdraw from the contract. The same means of payment used by the Buyer – Consumer for the initial transaction will be used for the refund. Different method of refund to the Buyer – Consumer will be used by the Seller only insofar as the Buyer agrees and if no additional costs are incurred.

VI.7. Refund of shipping costs. If the Buyer – Consumer does not select the cheapest delivery method offered by the Seller, only the costs of the cheapest shipping method will be refunded.

VI.8. Delayed refund. The Seller is not obliged to return the received funds to a Buyer – Consumer who has withdrawn from the purchase contract until it has received the goods from the Buyer – Consumer or has been provided with a proof of dispatch of the goods to the Seller. Before making a refund, the Seller will check the condition of the returned goods.

VI.9. Withdrawal by Seller. The Seller is entitled to withdraw from the purchase contract when the goods are out of stock, unavailable, or if the manufacturer, importer or supplier of the goods has discontinued their production or import . The Seller will immediately inform the Buyer via the e-mail address specified in the order and will return all funds, including shipping costs, received from the Buyer under the contract within 14 days of the notice of withdrawal from the purchase contract in the same manner as was used by the Buyer or in the manner specified by the Buyer. The Seller reserves the same right in the event of a manifest error in the price of the goods (i.e. a price manifestly different from the usual price for that type of goods).


a. Complaints made due to defects will be settled in accordance with the terms of service and the law in force in the Czech Republic. 
b. To make a complaint and order a service repair, please contact our technical department at (+420) 533 433 391 or email support@unipi.technology.  
After consulting  our technicians, please fill in the Repair Order Form and deliver the goods in person at any branch of the Seller, or send them by a carrier to the address of the service center according to the instructions in the confirmation email. 
VII.1. Terms of service and warranty complaints. The Complaints and Service Terms form part of these General Terms and Conditions and are available here. The procedure for making warranty claims and ordering service repairs is described in the Service terms.

VII.2. Instructions for use. The Buyer acknowledges he is obliged to follow the instructions for use and comply with the operating conditions. Instructions for use are available in the Online Store.


VIII.1. The Parties may exchange all written correspondence by electronic mail.

VIII.2. The Buyer will deliver correspondence to the Seller at the e-mail address info@unipi.technology. The Seller will deliver correspondence to the Buyer at the email address specified in the Buyer´s customer account or in the order.


IX.1. Out-of-court dispute resolution. If a consumer dispute arises between the Seller and the Buyer – Consumer under the purchase contract, which cannot be resolved by mutual agreement, the Buyer – Consumer may submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, namely the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 44, 110 00 Prague 1, e-mail: adr@coi.cz, web: www.adr.coi.cz.

IX.2. Supervision. The Seller is entitled to sell goods under a trade license. Trade supervision is carried out within the scope of its competence by the competent trade office. As part of its powers, the Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on consumer protection, within a defined scope.


X.1. Exclusion of liability of parties. Neither party will be liable to the extent permitted by applicable law: 

a. for lost profit, loss of business, damage to goodwill or reputation and will not be liable for anticipated savings or for indirect or special damages;  
b. for delay caused by circumstances precluding liability (Force Majeure). Force Majeure is an obstacle occurring independently of the will of the obliged party and preventing it from fulfilling its obligation, if it cannot be reasonably assumed that the obliged party would have averted or overcome the obstacle or its consequences and, furthermore, that it would have foreseen the obstacle at the time of its occurrence. Liability is not excluded by an obstacle which arose when the obliged party was already in default of its obligation or was caused by its economic situation. Force majeure may only be invoked for the period during which the obstacle preventing performance of obligations continues. 

X.2. Exclusion of Seller´s liability. The Seller will not be liable for any direct or indirect injury caused by the goods, including without limitation where the injury occurred due to: 

a. incorrect use and incorrect configuration of the goods, provided that incorrect use of the goods for the purpose of these Terms and Conditions is the use of the goods contrary to the instructions for use, and incorrect configuration of the goods means violation of product parameters; 
b. mechanical damage, fire, water, static electricity or lightning, power supply voltage fluctuations outside the permitted limit, use of an incorrect application program, improper installation or operation in violation of applicable safety regulations; 
c. operational incidents caused by changes to the system environment made by the Buyer or a third party; 
d. replacement of any part of the product with another, or as a result of repair that has been carried out by a person not authorized by the manufacturer; 
e. failure to meet minimum system or other requirements for the operation of the goods; 
f. virus infection of the Buyer´s local network or computers (spyware, malware, ransomware, etc.), or a hacker attack or other similar external attack; 
g. damage caused by improper functioning of the Buyer s technical equipment; 
h. objective impossibility of performance by the Seller and other circumstances beyond the Seller´s control; 
i. the Seller is also not liable for the functionality of third-party HW and SW products or damage caused by such HW and SW products.

X.3. Limitation of liability. To the extent permitted by law, in the event of injury to the Buyer, the Parties agree to limit compensation from the Seller for injury suffered by the Buyer to the sum of monies received by the Seller from the Buyer for the goods.


XI.1. Personal data. By concluding the purchase contract, the Buyer confirms that the personal data provided in the order are true and acknowledges that the Seller will process such data in accordance with Act No. 110/2019 Coll., on the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR).

XI.2. Privacy Policy. For more information on data protection, please see the Privacy Policy available here.


XII.1. Governing law and dispute resolution. All contracts between the Seller and the Buyer are governed by the law of the Czech Republic. If the parties to the purchase contract are from different international jurisdictions, the law of the Czech Republic will apply. If the law allows for an agreement on the place of dispute resolution, any disputes will be settled before a competent court in the Czech Republic in the Seller´s place of jurisdiction.

XII.2. Copyright. All rights to the Seller´s website, including without limitation the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.

XII.3. Complaint policy. Buyers – Consumers will send complaints to the electronic address of the Seller at info@unipi.technology. The Seller will send information about the status of the Buyers – Consumers´ complaints to their respective electronic addresses.

XII.4. Change of circumstances. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765(2) of the Civil Code.

XII.5. Archiving. The purchase contract including the Terms and Conditions is archived by the Seller in electronic form.

XII.6. Changes to Terms and Conditions. These Terms and Conditions are valid in the wording specified in the Online Store as of the date of the order. The Seller reserves the right to change or amend these Terms and Conditions. This provision is without prejudice to the rights and obligations arising during the validity period of the previous version of the Terms and Conditions.

XII.7. Further procedures and forms. Procedures and forms for complaints, returns and exchanges are available on the Seller´s website.

XII.8. Invalid provisions. If any provision of these Terms and Conditions is invalid or unenforceable, this is without prejudice to the remaining provisions which will remain valid and enforceable in accordance with the terms and conditions set forth therein.

XII.9. Links in Online Store. Clicking on certain links in the Online Store may redirect you to third party websites. The Seller will not be liable for the content of third-party websites linked from the Online Store or for any breach of law by third parties operating such websites and any damage or other injury caused thereby. Embedding any links in the Online Store does not imply the Seller´s endorsement of such site or its support, promotion, etc., unless expressly stated.

XII.10. Availability of Online Store. The Seller reserves the right to change or remove any part of the Online Store at any time without prior notice, or to interrupt the operation of the Online Store for an indefinite period of time, including without limitation for planned maintenance. The Online Store is provided “as is” and on an “as available” basis. The Seller does not warrant that the Online Store will be available at all times, timely, secure and error-free. The Seller will not be liable for errors resulting from third party interference with the Online Store or from its use contrary to its intended purpose. The Buyer will not use the Online Store in a manner that could adversely affect its operation and will not engage in any activity that could enable him or third parties to interfere with or make unauthorized use of the software or other components comprising the Online Store or use the Online Store or any of its parts or software in a manner contrary to its intended use or purpose.

XII.11. Assignment and pledge of claims. The Buyer is not entitled to assign or pledge any claim against the Seller arising under this Agreement to a third party without the prior written consent of the Seller. The Buyer will not be entitled to set off his claim from the Seller against the Seller´s claim from the Buyer. 
This version of the Terms and Conditions comes into effect on 20.11.2023.